Returns policy

At 7aside, we want you to love every purchase. If something isn't quite right, we're here to help. Please read our Returns Policy below before making a purchase. 

Last updated 1st July, 2026.

Order Changes 

Made a mistake? No worries. 

Orders can be edited directly through My Account using your order number for up to 3 hours after your purchase. During this time, you may update eligible order details, including your delivery address, product, colour or size. 

Once the 3-hour editing window has elapsed, your order is automatically locked for processing and can no longer be edited, cancelled or modified. This allows our team to efficiently prepare and dispatch orders as quickly as possible. 

Change of Mind & Sizing 

If you've changed your mind or ordered the incorrect size, you're welcome to return your item for store credit within 14 days of receiving your order. 

Please note that refunds are not available for change of mind or incorrect sizing. 

Your store credit will equal the amount paid for the returned item(s), excluding any discounts applied at checkout, shipping costs, gift cards or promotional credits. Store credit does not expire and may be redeemed on any future purchase from 7aside.com.au. 

Please return eligible items to: 

7aside Returns 
PO Box 707 
Capalaba QLD 4157 
Australia 

To be eligible for a return, all of the following conditions must be met: 

Returns that do not meet these requirements may be declined and returned to you at your expense. 

Exclusions 

For hygiene reasons, we cannot accept returns on: 

unless the item is faulty or does not comply with Australian Consumer Law. 

Sale, clearance and promotional items are considered final sale and are not eligible for change of mind returns unless the item is faulty or required under Australian Consumer Law. 

Customers are responsible for all return shipping costs for change of mind returns. 

We strongly recommend using a tracked postage service (such as Australia Post, Sendle or DHL), as 7aside cannot accept responsibility for parcels lost or damaged during return transit until they have been received by us. 

Please refer to our sizing guides before placing your order. If you're unsure, our team is always happy to assist prior to purchase. 

Once your return has been received, please allow up to 5 business days for processing. Processing times may be longer during promotional events and peak periods such as Christmas. 

To begin a return, please email hello@7aside.com.au. 

Faulty, Damaged or Incorrect Items 

We take great care to ensure every order leaves our warehouse in perfect condition. 

If you believe you have received a faulty, damaged or incorrect item, please contact us at hello@7aside.com.au as soon as possible after receiving your order. 

To help us investigate your claim promptly, please include: 

Please do not dispose of the item until your claim has been assessed. 

Faulty item claims do not cover: 

If your claim is approved, you may be offered, where appropriate: 

If the same product is no longer available, you may choose between a full refund or store credit. 

7aside will cover all reasonable return shipping costs for approved faulty, damaged or incorrect items. Where appropriate, we may provide a prepaid return shipping label. 

Once your return has been received, please allow up to 5 business days for your claim to be processed. 

Incorrect Delivery Address 

Customers are responsible for ensuring their delivery details are correct before completing their purchase. 

If an incorrect or incomplete address is provided and your order has already entered processing or been dispatched, 7aside cannot guarantee changes can be made. Any additional shipping costs required to redirect or resend the parcel will be the responsibility of the customer. 

Returned to Sender 

If your parcel is returned to 7aside because it was unclaimed, refused, or an incorrect delivery address was provided, we'll contact you once it has been received. 

You may choose to: 

Gift Cards & Store Credit 

Gift cards and store credits are non-refundable, cannot be redeemed for cash and are non-transferable, except where required by law. 

Australian Consumer Law 

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL). 

If your product has a major fault or otherwise fails to meet the consumer guarantees under the ACL, you may be entitled to a repair, replacement or refund in accordance with your rights under Australian law. 

If you're unhappy with the outcome of your claim, we encourage you to contact us first so we can work towards a fair resolution. If we are unable to resolve your concern, you may seek further assistance from your relevant State or Territory Fair Trading or Consumer Affairs agency. You can also find information about your consumer rights by visiting the Australian Competition and Consumer Commission (ACCC) website at accc.gov.au.

Thank you again for choosing 7aside.