Returns policy
Change of Mind / Sizing
We want you to be happy with everything you purchase from 7aside, and that's why if you've changed your mind about the item you've purchased, you are welcome to return them to us for a store credit as long as you do so within 14 days of receiving the item from us. Unfortunately, we're unable to refund orders for change of mind or incorrectly purchased sizing. Your store credit with us will be the final amount you paid for that item not including the discount or any shipping costs you incurred and does not have an expiry date. It can be used to purchase any item on the 7aside.com.au website. Items can be returned at your cost to the following address: PO Box 707, Capalaba, Queensland, Australia 4157. Please ensure when doing so that the following conditions are met. Items returned that do not satisfy the below conditions will not be accepted or eligible for return, to which you will be notified and expected to cover any further shipping costs to return the item to you.
- The item you purchased was delivered to you less than 15 days ago.
Must be returned in 100% original condition with tags: unworn, unwashed, free from any perfume, make up, fake tan or stains and preferably sent back in original packaging. - We do not accept returns for underwear, lingerie or swimwear for hygiene reasons unless defective.
- We do not accept change of mind returns on sale items, as these purchases are final, unless defective.
- The cost of returning a change of mind return will be covered by yourself. We recommend sending the item/s back to us using a traceable postage method e.g. (Australia Post, Sendle, DHL, etc.) as we accept no responsibility for loss or damage to products returned to us.
We highly suggest viewing our sizing charts and ensuring you have selected the right size prior to making your purchase.
Returns processing can take up to five business days after we receive them, please allow extra time through high volume periods such as Christmas.
To start a return, you can contact us at hello@7aside.com.au.
Defective items and incorrect orders
We pride ourselves on getting your items to you correctly and efficiently without compromising on quality. If you've received either an incorrect order or a product you deemed as defective or damaged. Please send us an email at hello@7aside.com.au as soon as you are able to. Please include the following relevant information to ensure we can investigate the issue in a time sensitive manner.
- Your name, contact information and delivery address.
- Order number and items you purchased.
- Relevant photos (at least 2) of damage or packaging so we can investigate your claim.
Please note we do not accept defective returns for general wear and tear or items that have been damaged after you have received them as a result of misuse. Each clothing item has care instructions pressed in below the neckline, if damage occurs because these instructions were not followed this will count as misuse and your item will not be eligible for a defective return.
Once we have reviewed your claim, if deemed defective you will be given the choice of a full refund or store credit once the defective product has been received by us or an exchange for the same product. If the same product is no longer available, a store credit will be issued, granted you do not wish for a refund.
All shipping costs as a result of defective items and re-shipping will be covered by 7aisde once deemed the item or order sent to you was damaged, defective or incorrect.
Returns processing can take up to five business days after we receive them, please allow extra time through high volume periods such as Christmas.