Help centre

Get assistance with ongoing and past orders as well as sales support and answers to frequently asked questions. Please consult this list prior to making contact with our helpdesk team, to keep our queries queue to a minimum.

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Orders

  • Returns policy

    We do not grant refunds for change of mind or incorrectly purchased sizing, please read our refund policy here.

    Refund policy 

  • Defective items

    We pride ourselves on quality and sincerely apologise should your item be faulty, please read the second half of our refund policy.

    Refund policy 

  • Incorrect orders

    We sincerely apologise if your order has come to you incorrect, please read the second half of our refund policy.

    Refund policy 

  • Self serve exchanges

    Log in to your account, within 14 days of purchasing your items to request an exchange. We will contact you once approved.

    Accounts centre 

  • Dispatch time

    We aim to fulfil orders within 24 hours, depending on stock levels and peak period such as Christmas this can change.

    Order status 

  • Shipping time

    Most parcels are received within 2-8 days. However this can change due to circumstance. View your tracking for more info.

    Order status 

Gift cards

  • Gift card expiry

    Gift cards purchased at 7aside.com.au do not have an expiry date and will only be deemed invalid once fully used.

    Purchase a gift card 

  • Gifting gift cards

    You can gift a gift card to anyone you like, however keep in mind we only ship to Australia. Mark 'Send as gift' and enter in their details.

    Purchase a gift card 

Accounts

  • Creating an account

    You must start an order to be able to create a 7aside account. If you have already made one, you can log in using your email and one time code we will send to your inbox.

    Start order 

  • Reset password

    We do not store password for 7aside accounts. Log in with the email you created your first order with and enter the one time code we will send to your inbox, do not share this code with anyone.

    Log in 

  • Forgot or change email

    As your account is linked with an email address, we will have to manually verify you to change it. Please contact us using the contact information below to reach out to us.

    Contact information 

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